Shipping

Terms & Conditions

Shipping & Returns Policy

Acceptance of Terms:

By accessing or using the website, you agree to be bound by these Terms and Conditions.

Accuracy of Information: We strive to ensure the accuracy of all information presented on the website, but we do not guarantee its completeness or accuracy.
Intellectual Property: All content, including but not limited to text, images, logos, and trademarks, is the property of Leasa Heart and Soul and is protected by intellectual property laws.
Use of Website: You agree to use the website for lawful purposes only and not to violate any laws or regulations in your jurisdiction.
Privacy Policy: Our Privacy Policy governs the collection, use, and disclosure of personal information provided by users of the website.
Changes to Terms: Leasa Heart and Soul reserves the right to modify these Terms and Conditions at any time without prior notice. It is your responsibility to review the Terms periodically for changes.
Limitation of Liability: Leasa Heart and Soul shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use the website.
Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand.

Return Eligibility: We accept returns on unused and undamaged items within 30 days of the delivery date.
Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide instructions for returning the item.
Refund: Refunds will be issued to the original form of payment upon receipt and inspection of the returned item.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
Exchanges: We currently do not offer exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

Please review these policies carefully before placing an order. If you have any questions or concerns, please contact us for assistance.

Shipping Rates: Shipping rates are calculated based on the weight and destination of the order.
Processing Time: Orders are typically processed within 1-3 business days. Please allow additional time during peak seasons.
Delivery Time: Delivery times vary depending on the shipping method selected and the destination. We will provide an estimated delivery date upon checkout.
International Shipping: We offer international shipping to select countries. Please note that customs duties and taxes may apply, and customers are responsible for any additional charges.
Order Tracking: Once your order has shipped, you will receive a tracking number via email to track the status of your delivery.